A LITTLE GOES A LONG WAY: Service delivery in Gauteng’s police stations

  • Yvonne Pennington Business Against Crime
Keywords: Business Against Crime, police, service delivery, South Africa, Gauteng


As part of Business Against Crime’s Support Partnership for Police Station programme, service delivery in 33 of Gauteng’s 121 police stations was evaluated in late 2003. The results highlight many often overlooked issues which can be simply rectified to present a user-friendly environment in which police can offer a more sympathetic and professional service. Most ‘clients’ had positive views of the police when leaving the station, but detectives must be assisted to improve the system of providing feedback to victims on progress with their case.

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