Mastering patient complaints: Effective strategies for dental practices – part two

Authors

  • Jacobus Barnard BChD (UP), MFGDP (UK), PDD (Impl.), PDD (CS) – Dental Mediator
  • Tinesha Parbhoo Head: Clinical Support at SADA 

DOI:

https://doi.org/10.17159/

Keywords:

litigation, paternalistic

Abstract

In the previous Ethical article on complaints featured in the June 2024 edition of the SADJ, we discussed the principles behind a complaints-handling procedure. In this edition, the reasons for patient complaints and the appropriate methods for handling them is addressed. It is further discussed how our behaviour can increase the risk of a patient complaint as well as the impact of useful communication skills in reducing and addressing patient complaints. 

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Published

2024-09-10

Issue

Vol. 79 No. 06 (2024): The South African Dental Journal

Section

Ethics

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

Mastering patient complaints: Effective strategies for dental practices – part two. (2024). South African Dental Journal, 79(06), 341-342. https://doi.org/10.17159/