Mastering patient complaints: Effective strategies for dental practices

Abstract

Patient complaints are an inevitable aspect of delivering healthcare services, representing critical feedback that can highlight areas needing improvement and opportunities for enhancing patient satisfaction. Effective handling of these complaints is essential not only
for maintaining a positive patient-practitioner relationship but also for ensuring compliance with professional and ethical standards. This article explores the nature of patient complaints within dental practices, emphasising the importance of proactive and empathetic communication, and outlines best practices for resolving issues efficiently and constructively.